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","p2Text14":"胡晓","p2Text15":"联合创始人","p2Text16":"清华大学EMBA","p2Text17":"原腾讯市场总监,曾负责北京奥运会官方网站、腾讯集团移动互联网产品、搜狗输入法、搜狐视频、搜狐新闻的市场推广。","p2Text18":"核心创始团队由原腾讯AI核心技术人员和国内多家前沿领域的骨干及海归专家组成。追一科技现有员工约300人,其中硕士和博士学历占比高,产研团队占比超过60%,涵盖了NLP算法、语义算法、语音算法、多模态算法、自动机器学习、数据挖掘等全栈AI技术领域。团队成员已提交520项专利,其中获得授权专利251项,发明专利158项;在AI领域主流刊物累计发表20篇高质量学术论文,主要分布顶级学术会议ASRU、WSDM、EMNLP上,其中自研的RoPE(旋转位置编码)创新算法技术,已成为全球头部通用大模型的标配。","p2Text19":"在产品开发领域,追一科技也拥有极强的AI应用与攻坚能力。我们的工程团队包含了多名来自阿里、腾讯、百度的专家和高级工程师,具备强大的架构设计、代码实现能力,以及工程效能提升能力,产品团队也均来自海内外知名科技企业。截止目前,追一科技取得软件著作权80项;AIForce平台经国家一级查新机构鉴定含国内首创技术、Bot智能客服机器人经国家一级查新机构鉴定含国内领先技术、首批通过智能语音产品国标评测,追一科技入选优秀案例。","p3Title":"资本关注","p3Text1":"追一科技的快速成长,吸引了资本市场和业内瞩目。 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数字人的应用有无限的可能。这些可能性的实现需要来自不同业界的伙伴和不同类型的技术\\n碰撞、融合,追一愿意和您一起探讨数字人的应用边界","s7Tabs":[{"title":"多模态数字人+","name":"服务","content":"数字人可以替代人工,也可以替代现有的文本或语音机器人的场景,提供可视化的对话服务,让用户在购物和服务中获得更好的服务体验,以优质服务推动业务发展。"},{"title":"多模态数字人+","name":"营销","content":"数字人可替代人工,用于线下营业厅的导购,线上营销咨询,降低人工成本,提供更好的消费体验。"},{"title":"多模态数字人+","name":"培训","content":"在教育培训行业,追一的智能培训机器人Learn,打造虚拟讲师,虚拟助教等形象,提供可视化的虚拟培训体验。"},{"title":"多模态数字人+","name":"VR/AR/MR","content":"数字人通过和VR/AR技术的结合,增强视觉体验,构造虚拟世界,打造虚拟经济。\\n比如在文旅或娱乐行业,可以由虚拟导游或讲解员引导游客参观虚拟博物馆, 或在游戏和电影中和里面的虚拟人物进行语音、动作等多维度的互动,带来深度的参与感。"},{"title":"多模态数字人+","name":"可穿戴电子设备","content":"作为一种新的对话式AI交互范式,多模态数字人可以依托可穿戴电子设备,作为个人的虚拟助手、专属管家等存在。"},{"title":"多模态数字人+","name":"智能硬件机器人","content":"用于服务的硬件机器人目前大多都没有人物形象,基于硬件机器人的屏幕,多模态数字人可以很好地弥补硬件机器人的服务体验。"},{"title":"多模态数字人+","name":"智能家居","content":"可以作为智能家居设备的中控,扮演“智慧管家”等角色;还可以作为空巢老人,留守儿童的情感陪伴"}]},"feature":{"title":"客户画像师 - 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追一科技","keywords":"电话助理,智能助理,坐席辅助,客服辅助,人机协作,数字员工","description":"追一科技的智能助理机器人Pal基于深度学习和自然语言处理技术,适用于各行业电话人工坐席,智能识别用户问题和异议,精准推荐业务信息和话术,减轻客服人员记忆负担,降低错误率,提高客户满意度","p1Title":"智能助理机器人","p1Paragraph":"追一科技智能助理机器人(Pal),是为坐席人员在实时对话场景中提供智辅助的产品。坐席和客户的实际对话场景,Pal会智能识别不同角色内容提供精准的客户画像信息,对全流程进行话术推荐、业务流程导航和坐席规范实时质检,指导坐席业务操作规范,以人机协作的模式帮助人工坐席高效完成咨询问答,提高坐席营销转化率,实现智能化的坐席新办公模式。","p2Title":"追一赋能 效果可期","p2Paragraph1":"智能助理机器人目前已经应用于各大金融行业的服务和营销领域,解决知识点业务流程复杂、话术要求严谨、精细化营销的客服和外呼等场景痛点,主要包括业务咨询辅助、服务办理辅助、营销推广辅助等,人机协作的模式助力企业提高坐席产能,缩短坐席上岗周期,有效提高营销转化率、一解率和客户满意度,全方位提升客服服务能力上限。","part2Middle":["业务流程节点识别准确率","话术推荐准确率","服务禁语识别准确率","响应时间"],"part2Bottom":[{"title":"提升坐席营销转化率","desc":"根据客户画像推荐优质话术,提升营销开口率和营销转化率。"},{"title":"提升坐席业务能力","desc":"让坐席在实战中更快上手业务,提升业务能力和服务规范,提升客户满意度和问题解决率。"},{"title":"提升坐席服务效率","desc":"坐席平均通话时长(ATT)降低,单位工作时间内可服务客户数量增加,相当于间接提升了服务的话务容量。"}],"p2Paragraph2":"辅助新手在实战中快速熟悉业务,有效降低人均通话时长,提升客户满意度。","p3Title":"实时更新客户画像,捕捉营销机会","p3Paragraph1":"智能助理机器人通过抽取对话数据,快速完成通话信息的结构化记录,动态更新客户画像,识别客户需求。基于沉淀的客户画像和实时对话内容,机器人智能捕捉关键信息,识别潜在意向客户,发现营销机会,及时提醒坐席,精确推荐适合的产品及符合场景的优质营销话术,帮助人工坐席抓住每一个营销机会。","p4Title":"全流程智能辅助,提升营销和服务质量","p4Paragraph1":"以自然语言处理技术为核心,智能助理机器人能准确识别客户意图,全流程辅助坐席人员,提供业务流程导航和业务话术推荐,相比过去依赖人工坐席根据自身经验和知识储备回答问题的模式,出错率更低,服务效率更高。","p4Tabs":["业务流程导航","坐席话术推荐"],"p5Title":"实时智能质检,降低业务风险","p5Paragraph1":"智能助理机器人同时还具备实时质检功能,实时评估人工坐席的话术规范、业务流程规范、礼貌用语、坐席情绪、语速、抢话、营销话术等多维度进行监控管理,实时监控坐席通话状态,发现违规及时提醒坐席,严重问题直接反馈至管理者,做到事中发现违规并解决,有效帮助坐席提升工作规范和企业风险管控能力。","p5Tabs":["实时质检督导","实时后台监控","数据可视化"],"p6Title":"自动智能小结,一键生成表单","p6Paragraph1":"智能助理机器人通过理解通话内容,快速完成通话信息的结构化记录,自动生成通话小结的表单,人工坐席只需要一键提交即可完成工作表单,提高工作效率,提升坐席产能。","p7Title":"助力某上市银行显著提升人工营销效率","p7Paragraph1":"在同一时段,相比未使用智能助理机器人,坐席各项指标均有改善","part7Nums":["平均营销开口率","业务熟练度得分","服务礼仪得分","平均通话时长(ATT)"]},"learn":{"title":"智能培训机器人 - 追一科技","keywords":"智能培训、业务培训、销售培训、企业培训,在线培训、数字员工、员工培训","description":"追一科技的智能培训机器人Learn基于语音识别和自然语言处理等AI技术,针对企业销售、客服人员的业务培训问题,构建不同的业务场景对客服人员的业务话术进行培训和考核,助力企业实现业务培训的智能化和标准化.","p1Title":"智能培训机器人","p1Paragraph":"追一科技智能培训机器人(Learn),适用于营销、催收、客户服务等场景根据不同的业务场景配置不同的知识点,以人机语音互动的方式对业务人员提供场景式陪练,通过“学-练-考-评”闭环的培训模式全周期督导,能很好地解决人员流动大、培训上岗周期长、培训效果难以量化考核等问题,助力企业提升培训效率,降低管培成本。","p2Title":"追一赋能 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","p3Desc2":"智能助理机器人(Pal) 实时辅助员工高效高质量地应对需要人力介入的服务场景。","p3Desc3":"智能培训机器人(Learn)以人机互动方式为员工提供培训,降低培训成本,提升培训效率和体验。","p3Desc4":"智能服务机器人(Bot)、智能外呼机器人(Call)、多模态数字人(Face)将应用于客户咨询、业务办理、客户回访、调研、催收等场景,大幅减少人力,改善客户体验。","p3Desc5":"智能分析机器人(See)通过对客户对话信息的挖掘,监督人工坐席服务质量,发现问题,预防潜在风险,提升客户满意度。","p3Desc6":"通过挖掘与客户对话的数据,智能分析机器人(See)能全量质检人工坐席的服务质量,并将出现的问题反馈给智能培训机器人(Learn),助力智能培训机器人(Learn)的培训内容更新,提升客服坐席能力 。","p3Desc7":"智能分析机器人(See)能从服务会话中自动抽取客户特征和业务需求,构建客户画像,并分析用户诉求、热点信息、用户意见、服务反馈等信息,实时监控舆情,及时发现业务问题和服务问题,为企业的营销、产品、服务的优化迭代及风险管理提供数据支持。 ","p3Text7":"智能驱动","p3Text8":"全程洞察","p3Text9":"人机协同","p3Desc8":"AI 技术实现服务全链条的智能化,提升服务效率,改善服务质量。","p3Desc9":"洞察用户服务数据,实现服务的闭环优化,为客户带来更为个性化的服务体验,并反哺业务部门。","p3Desc10":"协助人类员工提升培训效率,做好知识管理,应对复杂服务场景。","p4Title":"降本增效,升级体验","p4Desc":"基于我们强大的AI全栈能力,我们的智能服务机器人(Bot), 智能外呼机器人(Call),多模态数字人(Face) ,能应用于客户咨询、业务办理、客户回访、调研等线上和线下场景,支持多渠道接入,满足多样化的服务需求。以强大的语义理解技术为基础,这些数字员工能自我学习来完善业务知识库,7×24小时地不间断运行,维护简便,大幅减少服务人力 。您的客户无需等待,就能随时接入服务,并以文本、图文、语音、多媒体、视觉等丰富的互动方式和客户沟通,客户体验有很大提升。","p4Title1":"智能服务机器人(Bot)","p4Desc1":"具备领先的多轮文本对话能力,适配多种业务场景的文本智能。","p4Title2":"智能外呼机器人(Call)","p4Desc2":"可以实现媲美真人的语音外呼以及语音导航 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某基金管理公司面临着巨大的业务增长压力,希望将客户服务部门从成本中心转型为营收中心。我们综合考量该公司的产品特点、业务体量、客服部门人力情况等多方面因素,提出客服体系智能化转型的整体解决方案:引入智能客服机器人,释放人力投入到营销工作中;根据智能客服机器人与客户对话内容,精准识别具有潜在购买意向的用户,转接营销人员;规划和部署智能分析机器人,实时评估营销人员对营销话术的运用,帮助他们提升营销效率。该解决方案成功助力客服部门从成本中心转型为财富中心,成为基金行业新标杆。在地产行业,随着行业从 “增量时代”进入“存量时代”,物业管理个性化服务日趋重要,成为地产开发商核心竞争力之一。

某龙头地产公司致力于摆脱传统的物业服务模式,打造“智慧物业”。我们提供的智能解决方案从客户的营销触达,到准业主的购买体验,再到入住后的日常服务,贯穿客户全生命周期,打通企业价值链条,助力其向智慧物业转型。

"},{"title":"AI技术方案设计","desc":"沟通理解业务IT 规范约束、基础设施、上下游系统,根据业务需求设计高质量部署方案。","detail":"我们拥有丰富的部署经验,熟悉不同行业、不同体量客户的系统部署规范要求。在过去数百个落地案例中,我们的部署方案能够满足客户对系统架构部署、服务器和存储硬件资源配置、服务器访问、网络容量等基础设施的要求,很好地与系统软件对接,包括操作系统、中间件、数据库等。能够达到金融级的数据安全要求,从数据采集、数据传输、数据使用、数据存储等环节保障数据的安全性和完整性。"}],[{"title":"数据治理","desc":"问答知识设计, 任务知识设计, 知识图谱设计","detail":"数据治理是我们的强项之一。我们具备丰富的行业数据积累,为客户搭建专业的行业知识库,在证券基金、保险等行业属性强、专业性高的领域里,表现尤为出色。我们在某保险集团的文本对话机器人项目中,构建了100多个保险专业知识库,覆盖2000多条FAQ,通过机器人的自学习能力,能够不断泛化和归类FAQ,保持机器人较高的问答准确率。"},{"title":"系统定制","desc":"图谱开发定制,AI工程开发定制,常规工程开发定制","detail":"我们具备非常出色的系统定制能力,尤其是在知识图谱开发方面。我们为某全球知名的汽车公司打造的知识图谱,基于定制的数据爬取技术和命名实体识别技术,能将原本需要手动录入的车辆属性、经销商信息等抽取出来,自动填充在预设好的知识图谱框架,人工简单校验即可完成数据更新,摒弃手动添加海量业务信息的传统模式,还能自动串联知识点。成功解决了人工预设知识库成本高企、知识点无关联导致的咨询解决率低下的问题,助力该公司打造客户服务新体验。"},{"title":"安装部署","desc":"依照设计方案完成各个服务模块部署和环境搭建和测试","detail":"我们拥有一流的交付团队,仅需少量人天即可完成系统安装部署和调试上线。我们在金融和泛行业领域落地了上百家客户,具备丰富的部署落地经验,根据客户的系统架构、服务器、网络容量等实际情况,能够在最短时间内规划方案落地的最佳路径,与客户原有系统无缝对接,完成部署和调试上线,为方案落地和系统稳定运行保驾护航。"},{"title":"客户成功","desc":"AI效果调优,语音识别优化,语音合成优化,NLP效果优化","detail":"客户成功是我们的核心能力之一,我们为客户提供AI能力调优服务,提升投资回报助力客户实现业务目标保驾护航。在国内某上市银行的信用卡分期营销项目中,我们根据客户不同阶段的使用状况和业务需求做问题诊断,动态调整算法模型,不断提升各流程节点的语音和语义识别准确率,优化语音合成效果,帮助客户最大程度地利用AI技术提升账单分期的营销成功率。在银行业里也有很好的落地实践,我们观察到为某农商行部署的文本机器人出现效果下降的问题,立即通过质检工具,对错误答案的问题进行知识点优化,准确率提升了10%。"}],[{"title":"知识库运营","desc":"持续更新、完善知识库, 保证机器人时刻智商在线, 为终端用户提供卓越智能化体验。","detail":"知识库运营是AI机器人的基础能力,往往会消耗客户大量的人力和时间去更新。追一提供的知识维护工具和经验丰富的AI训练师能帮助客户极大提升知识库的扩充和维护效率,让机器人的知识储备实时更新,时刻保持一颗聪明的大脑。例如我们为某头部银行提供的文本客服机器人,配套多种自动化知识库维护工具,帮助AI训练师从对话语料中发现新知识点,仅需原来1/4的人力即可完成日常运维。知识库以真实发生的对话作为学习语料,具备自动聚类和泛化的能力,再经过AI训练师的专业调优,即可快速提升问答准确率,在过往实际应用中,能将机器人的问答准确率从82%提升到90%以上。"},{"title":"BI 运营","desc":"通过AI智能分析,从大量交互数据中持续挖掘洞察,并通过管理看板清晰呈现,以辅助业务管理决策。","detail":"数据BI是核心大脑,从大量的交互数据中挖掘数据价值,辅助管理者决策。我们为某国家级博览会供电系统打造的交互式智能监控平台,实时呈现全网运行态势、核心区域电能量态势,有效满足了指挥中心全景状态可视、智能态势研判的需求,为科学调度提供依据。在某大型地产物业公司的案例中,机器人通过数据BI能力,帮助客户从600万条沉没客户数据中做数据提纯,挖掘出90,000余条意向话单,再由电销人员对提纯后的话单进行人工外呼,接通率较为提纯话单提升170%,成功邀请到店率提升21%。"},{"title":"任务型运营","desc":"针对客户业务流程,度身定制梳理任务型;及时响应业务流程变更,持续优化流程、话术和泛化能力,确保高跑通率。","detail":"任务运营是机器人的核心竞争力,充分贴近各行各业,让机器人成为各领域里专业的业务伙伴。我们根据行业特性和业务场景需求设计流程节点与话术,以某上市银行的信用卡分期外呼为例,机器人针对首呼和复呼的不同场景优化流程话术,在确保合规的前提下适当合并部分流程节点,可提高30%的营销成功率;基于运营数据精准描绘客户画像,根据不同群体客户的特性制定差别话术,最高可降低7%的流失率。"},{"title":"业务运营","desc":"面向重点业务场景,提供AI赋能的业务运营服务,具有开箱即用,持续改善,结果导向的优点。","detail":"业务运营是业务增长的关键助力,我们针对各行业的关键业务场景,提供开箱即用的解决方案,以结果为导向,通过持续运营优化提升,让客户的业务发展如虎添翼。以银行信用卡业务为例,面向催收、分期等重要营收场景,我们提供了包括硬件设备、通讯平台、产品系统、运维服务在内的全套解决方案,开箱即用,快速部署上线。资深的客户成功经理、产品运营经理、数据经理组成专业服务团队,为客户提供全流程的方案咨询和落地支持,帮助客户更好地利用AI技术赋能业务,达成业务目标,持续创造业务价值。"}]]}}')},function(t){t.exports=JSON.parse('{"solution":{"bank":{"title":"银行智能解决方案 - 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Our AIForce intelligent platform can be deeply integrated with business, providing different types of AI digital workforce to meet the needs of enterprises and government in service, Sales & marketing, operation, office administration (OA), and so on, which reduces costs, raises efficiency, improves user experience, and drive innovation and growth.","keywords":"ZhuiYi Technology, Intelligent customer service, Intelligent outbound call system, Intelligent customer service chatbot,Chatbot,Chatbot ,Outbound call,Artificial Intelligence,AI digital workforce,Digital human, Multimodal human, Natural language processing, Deep Learning,Semantic intelligence, Intelligent Speech,Intelligent service, AI marketing, AI quality check, Intelligent assistance, AI full-stack service ","banners":[{"title":"AIForce Digital Factory","subTitle":"One-stop platform for AI digital workforce production and management","mobileSubTitle":"One-stop platform for AI digital workforce production and management ","buttonText":"Get Started for Free"},{"title":"Try AI Digital Workforce","subTitle":"ZhuiYi’s Digital Workforce is customized and managed in AIForce Platform, which can provide AI digital workforce solutions to different industries and scenarios according to customer needs.","mobileSubTitle":"ZhuiYi’s Digital Workforce is customized and managed in AIForce Platform, which can provide AI digital workforce solutions to different industries and scenarios according to customer needs.","buttonText":"Get Started"},{"title":"What is AIForce?","subTitle":"AIForce is the AI digital workforce solution that helps enterprises and government achieve intelligent transformation","mobileSubTitle":"AIForce is the AI digital workforce solution\\n that helps enterprises and government achieve intelligent transformation","buttonText":"Learn More"}],"productTitle":"Let AI digital workforce serve every organization and individual","productMobileTitle":" Let AI digital workforce\\n serve every organization and individual","productSubTitle":"Basic AI Digital Workforce","productDesc":"based on our core technologies and standard production platform ","hotNewsMore":"Learn More","products":[{"name":"Intelligent Text/Voice Chatbot (Bot)","desc":"Provide personalized and professional customer service team for enterprises"},{"name":"Intelligent Phone Bot (Call)","desc":"Maximize call center productivity"},{"name":"Intelligent Training Bot (Learn)","desc":"Provide full cycle of immersion-based training"},{"name":"Intelligent Inspection Bot (See)","desc":" Achieve full-volume and multi-dimensional quality control and tightly control operational risk"},{"name":"Intelligent Assistance Bot (Pal)","desc":"Improve representative in practical work "},{"name":" Multimodal Digital Avatar (Wukong)","desc":"Multimodal Digital Avatar, a new era of human-machine interaction"}],"solutionSubTitle":"Applied AI Digital Workforce","solutionDesc":"Solution for specific purpose of usage after combining knowledge of the industry and scenarios ","solutionMobileDesc":" based on our core technologies and standard production platform ","solutionTitle1":"Solutions in the industry","solutionTitle2":"Solutions in scenarios","industrys":[{"name":"Banking","desc":"Embrace the NEXT wave of AI technology, banks enter transformational upgrade"},{"name":"Insurance","desc":"Embrace AI, insurers maximize productivity"},{"name":"Securities","desc":"Technology helps securities companies improve operational efficiency"},{"name":"Automobile","desc":"Full lifecycle management to accelerate enterprise marketing & services upgrade"},{"name":"Real Estate","desc":"Let digital employee activate intelligent transformation of services and sales in real estate"},{"name":"E-commerce","desc":"Facilitate intelligent transformation in pre-sales, in-sales, and after-sales"},{"name":"Hospitality & Travel","desc":"Redefine living experience, and significantly improve management efficiency"},{"name":"Government","desc":" Deliver a service-oriented and intelligent government service"},{"name":"Campus","desc":"Enter the Smart Campus 3.0 with AI"}],"scenes":[{"name":"Customer Service","desc":"Digital workforce offers best-in-class customer service"},{"name":"Marketing","desc":"Focus on improving the sales conversion rate, digital workforce helps multiple sales processes"},{"name":"Debt collection","desc":"Intelligent interaction upgrades traditional debt collection with higher efficiency and compliance"},{"name":"Office Administration","desc":"Digital workforce reduces the labor cost and improves in-house efficiency"},{"name":"Operation","desc":"Complete process management of business to reduce operational risks and improve service reputation"}],"knowMore":"Learn More","customer":"Unanimously recognized by industry leaders","customerStories":"查看300+View the practices of 300+ clients","qualityTitle":"Authoritative professional qualification recognition","qualityDesc1":"National level
Specialized and new \'little giant\' enterprise","qualityDesc2":"National High-Tech Enterprise","qualityDesc3":"National intellectual property
Advantageous enterprises","qualityDesc4":"Guangdong Patent Award","qualityDesc5":"Guangdong Province Engineering Technology
Research center certification","qualityDesc6":"Shenzhen Engineering Technology
Research center certification"}}')},function(t){t.exports=JSON.parse('{"product":{"bot":{"title":"Intelligent Text/Voice Chatbot – ZhuiYi Technology","keywords":"Intelligent customer service, Customer service chatbot, chatbot, Intelligent customer service chatbot, Enterprise-grade Service Bot, Digital workforce","description":"Based on advanced deep learning and NLP technology, ZhuiYi’s intelligent text/voice chatbot (Bot) accurately understand customer intention and independently solve more than 80% of customer inquiries. We are committed to creating a new professional and labor-saving online customer service experience for all industries","p1Title":"ZhuiYi Bot, \\n the personalized and professional engagement team \\n for the enterprise","p1Paragraph":"24*7 standby. Independently solve 80%+ service request from accurately detecting user intention","p2Title":"Identify user’s business request accurately with AI heart","p2Paragraph1":"Strong generalization ability facilitates efficient communication in colloquial speech. The more the Bot learns by analogy, the smarter it becomes","p2Paragraph2":"By processing dialogue context and interactive scene, Bot integrates conversation domains and user attributes with business scenarios to accurately identify user intent","p3Title":"Accomplish service and marketing tasks with industrial knowhow","p3Paragraph1":"Knowledge from finance, Internet, e-commerce, automobile, hospitality & travel, real estate and other industries. Know both user and business","p3Paragraph2":"Complete complex tasks (i.e., information query, business processing) with fluent conversational experience, which continuously expands service capacity and reduces operating costs","p3Paragraph3":" Easy connection to existing IT systems. Automate the inquiry and business processing on user demand. Automation lifts efficiency significantly","p4Title":"Strong Business Intelligence capability to support decision and business optimization","p4Paragraph1":"Provide real-time trending detection and public opinion analysis which allows managers to identify business opportunity with first mover advantage","p4Paragraph2":" Examination to satisfaction and transfer-to-human-agent performance not only improve service quality, but drive Bot to perform better and better. Precise operation will be the key differentiation of enterprises","p5Title":"Self-evolution. Easy to use. Operating AI without a line of coding","p5Paragraph1":"Self-evolving and active learning allow Bot to be smarter and smarter, based on powerful AI training tool box. AI operation can never be easier","p5Paragraph2":"Consistently discover new knowledge points and build up the enterprise knowledge base from ground zero","p5Paragraph3":"Provide precise intervention in complex cases and bring a notable growth. AI running is no longer a black box"},"call":{"title":"Intelligent Phone Bot – ZhuiYi Technology","keywords":"Intelligent Outbound, Outbound call, Credit-card payment collection, Debt collection, Debt collection bot, Intelligent marketing, intelligent call-back, AI notification, telemarketing, digital workforce","description":"ZhuiYi intelligent Phone Bot (Call) adopts deep learning and natural language processing technology to automatically call out customers in natural and conversational ways. It is suitable for outbound call scenarios, i.e. service, marketing, call-back, notification. Intelligent outreach is never be easier","bigTitle":"Intelligent Phone Bot, \\n maximize the call center productivity","smallTitle":" Human-like conversation. Efficient handling for outbound and inbound calls","part2Title":"Human-like conversational experience","p2Paragraph1":"With NLP engine as the core, Call accurately understands the real intention of customer in the natural conversation. Facing with the user\'s ever-changing ways of expression, Call can answer them as it should.","p2Paragraph2":"With NLP core engine, Call provides human-like conversational experience on the phone, by supporting common reactions, such as interruption, silence, replay, rhetorical questioning, and waiting","p2Paragraph3":"Personalize your greeting and business detail. Let AI provide VIP level service","showCase":"Solutions","p3Title":" Efficient and accurate. Your most competent calling team","p3Paragraph1":"Outreach your customers non-stop, increasing the call center efficiency by 50% , compared to human agents","p3Paragraph2":"Reduce cost per call by 50%+ and minimize marginal cost to additional calling. Rapid capacity","p3Paragraph3":"Open the black box of the dialogue, translate the conversation into high-value data to uncover the opportunity of marketing and proactive service","p4Title":"Easy to train and launch. \\n Self-evolving AI is under your control","p4Paragraph1":"Simple and easy to operate. Business logic and process nodes are at a glance. Modification and edition can be performed easily at any time","p4Paragraph2":"Quickly learn and summarize key points from massive data. Automatically analyze the process shortcoming, discover the new knowledge point, and continuously better services.","p4Paragraph3":"Strictly abide by compliance and proceed step by step. Bot never make mistakes and eliminates the risk of irregularity from the source"},"digitalMan":{"index":{"title":"Multimodal Digital Avatar – ZhuiYi Technology","keywords":"Virtual host, AI host, Digital human, multimodal, Virtual human, Digital workforce","description":"ZhuiYi’s multimodal digital avatar “Wukong“ has integrated semantic, voice and visual multimodal interaction technology to emulate the human body and facial expressions. We are dedicated to create a highly human-like virtual host through AI technology.","p1Title":"Multimodal Digital Avatar, \\n a new era of human-machine interaction","p1Text1":"With the infusion of interaction in multichannel and AI technology, ZhuiYi simulates human body, expressions and functions, making Wukong highly human-like","p1Text2":"Watch Demo","p2Title":"A new upgrade of the service experience","p2Text1":"Whether online or offline, any text and voice content displayed on the screen can be given “life“ with a vivid figure. The externalization and visualization of digital human provide a completely different perceptive experience to customers","p3Title":"Comprehensive applications of multiple technologies","p3Text1":"ZhuiYi’s digital human has integrated a variety of leading technologies, equipped with speech and semantic AI technologies, and vision engines, covering homophony driving, 3D reconstruction, speech and expression synthesis, lip movement synthesis, motion matching and other aspects","p3Text2":"Homophony-driven Technology","p3Text3":"3D Reconstruction","p3Text4":"Face Synthesis","p3Text5":"Lip Movement Synthesis","p3Text6":"Motion Matching","p4Title":"Virtual Content Mass Production","p4Text1":"By opening API for core components, developers can customize the image and motion of digital human in real time. Personalization of digital human model can fulfill diverse scenarios and interactive content"}},"feature":{"title":"Client Portraitist – ZhuiYi Technology","keywords":"Client image, user portrait, precise marketing, user profile, customer profiling, targeted marketing, refined operation, digital workforce","description":"Based on semantic understanding, emotion recognition and other technologies, ZhuiYi’s client Portraitist (Feature) can automatically extract customer’s intent and profile from interaction and summarize the conversation, achieving precise marketing and operation","p1Title":"Feature achieves precise marketing and operation","p1Paragraph":"Automatically extract the valuable data from interaction in service and marketing scenarios, refining the client’s profile by summarizing the dialogue","p2Title":"Profile your customer in real time","p2Paragraph1":"Extract the customer characteristic and business requests from dialogues with AI, reducing the workload of manual extraction and subjective misjudgment","p2Paragraph2":"Multi-dimensional and in-depth analysis to interaction information enables the salesperson to accurately understand the true intention of customers and improves the conversion rate","p3Title":"Dedicated and professional operator \\n facilitates enterprises to refine service and operation","p3Paragraph1":"In service and complaint scenarios, Feature will summarize and categorize customers’ business problems, behaviors, and emotions and generate a ticket after the call, which improves the efficiency of second follow-up and problem solving and enhances user satisfaction","p4Title":"Profiling your customers accurately is a continuous subject for business success","p4Paragraph1":"The deep learning-based abilities, such as semantic understanding, generalization, and emotion recognition, allow Feature to accurately identify user characteristics from interactive content","p4Paragraph2":"Feature conducts dynamic research and analysis to conversational records and achieves “knowledge discovery → knowledge learning → knowledge error correction“ closed-loop progress, which enables constant improvement"},"pal":{"title":"Intelligent Assistance Bot – ZhuiYi Technology","keywords":"Telephone assistant, intelligent assistant, representative assistant, customer service assistant, human-machine collaboration, virtual assistant, digital workforce","description":"Based on deep learning and natural language processing, the intelligent assistance bot Pal is suitable for call center representatives across various industries, which can intelligently identify user problems and objections, accurately recommend business information and speech skills, reduce the memory burden for service agents, decrease the error rate and enhance the customer satisfaction","p1Title":" Intelligent Assistance Bot, \\n improve field agent productivity practically","p1Paragraph":"In the actual conversation between the agent and the user, Pal guides the agent within business practices throughout the entire process, providing targeted marketing skills and monitoring the quality of communication in real time","p2Title":"A mobile knowledge engine with you, \\n quality and efficiency","p2Paragraph1":"With the help of Pal in identifying customer questions and showing answers in real time, agent can get rid of the conventional “bible“ searching","p2Paragraph2":"Assist the beginner to quickly onboard, effectively reducing the average call time and lifting customer satisfaction","p3Title":"Summarizing and profiling at the end of the call","p3Paragraph1":"Automate call statistics extraction and summarization, quickly generate a structured record of the call","p3Paragraph2":"Based on call analysis, Pal updates the user profile dynamically and provide the most realistic picture about the customer","p4Title":"Precise identification of marketing opportunities \\n Real-time reminder of golden talking scripts","p4Paragraph1":"Handling complex situation easily with assistance of profiling reminder and content recommendation","p4Paragraph2":"Evaluate conversations, capture key messages, and remind marketing timing. You won\'t miss any marketing opportunity"},"see":{"title":" Intelligent Inspection Bot – ZhuiYi Technology","keywords":"Intelligent analysis, Intelligent quality check, quality assurance , Quality check of customer service, Operation of customer service, Digital workforce ","description":"See, the intelligent inspector of ZhuiYi Technology, helps enterprises control risks, develop business, and keep the ground running by conducting multi-dimensional and comprehensive quality inspection on text and voice channels","p1Title":"Intelligent Inspection Bot, \\n facilitates enterprises to implement a full-volume and multi-dimensional quality inspection and control operational risk effectively","p1Paragraph":"Through multi-dimensional and comprehensive inspection to text and voice conversations, See can control risks and guide business development, which improves the awareness of compliance and promote service capabilities","p2Title":"Simultaneous improvement of risk management and service assurance significantly increase call center productivity","p2Paragraph1":"Non-stop learning to various regulatory policies, helps managers manage business risks and keeps the service bottom line in real time","p2Paragraph2":"Systematic practice in collecting user feedback, trending information and service request, See supports business decision making","p2Paragraph3":"Release inspectors from repetitive workload and encourage value creation in more important business aspects","p3Title":" Multiple Quality Assurance mechanisms promote service quality","p3Paragraph1":"Inspect full-volume dialogue. Output inspection report within NEXT day","p3Paragraph2":"Allow dispute from agents. Ensure objective judgement in the “machine inspection-random inspection-appeal-review-second appeal“ mechanism","p3Paragraph3":"Objectively scoring each conversation helps management identify service shortcomings and provides a clear direction for improvement.","p4Title":"Self-evolution guarantees high performance","p4Paragraph1":"Based on deep learning, NLP, semantic generalization, and emotion recognition, See can accurately discover quality violation","p4Paragraph2":"See supports simple and convenient effect tuning, such as intelligent knowledge base expansion, semantic discovery, semantic disambiguation, rule verification, covering various business scenarios"},"learn":{"title":"Intelligent Training Bot - ZhuiYi Technology","keywords":"Intelligent training, business training, sales training, enterprise training, online training, digital workforce, employee training ","description":"Based on AI technology such as speech recognition and natural language processing, Learn, the intelligent training bot, trains and assesses the business skills to salesperson and customer service agent from different angles. Learn helps enterprises to redefine the intelligence and standardization of business training","p1Title":"Intelligent Training Bot, \\n provides full-cycle and immersion-based training","p1Paragraph":"Complete guidance for “Learn-practice-test-evaluate“ allows the new sales and service agents quickly on board and assists senior employee to break the bottleneck","p2Title":"Scenario-based coaching accelerates the learning process for techniques and skills","p2Paragraph1":"Human-machine conversation between trainee and the simulated customer. Trainees pick up core skills efficiently","p2Paragraph2":"PC & APP dual training channels. Trainee can utilize fragmented time to practice at anytime and anywhere","p3Title":"Full-cycle and immersion-based training unlocks the training black box","p3Paragraph1":"Learn evaluates the whole process from learning, practice to examinations, and summarizes the trainee’s profile based on multiple dimensions such as language logic, expression ability, and emotional management","p3Paragraph2":" Recommend and personalize courses, exam questions and cases based on trainee’s shortcomings","p3Paragraph3":"Real-time analysis to trainee learning progress and ability portrait, Learn provides clear statistics to help companies improve service reputation and sales conversion rate, reducing the training cost","p4Title":"Break the ceiling of knowledge transfer. No more knowledge and skill missing at turnover","p4Paragraph1":"Refine high-quality skills and knowledge from the massive business data and accumulate valuable knowledge assets for better operation","p4Paragraph2":"Constant self-learning allows Learn to quickly become a seasoned business consultant with the broadest knowledge and business understanding"}}}')},function(t){t.exports=JSON.parse('{"technicalAdvantages":{"title":"AI advantage – ZhuiYi Technology","keywords":"ZhuiYi Technology, AI digital workforce, digital employee, ZhuiYi’s NLP, ZhuiYi robot, ZhuiYi digital Human, Multimodal, Speech Recognition, Text to speech","description":"With world-class natural language processing (NLP) technology, ZhuiYi is a leading artificial intelligence company and AI digital workforce provider. We continue to improve our technical capabilities on text intelligence, speech intelligence, and multimodality to help enterprise, government, and individual make the best use of AI technology and activate the world in AI","p1Title":"Core Technologies","p1Desc":"With 1st-tier natural language processing (NLP) technology, ZhuiYi is a leading artificial intelligence company and AI digital workforce provider. We continue to develop our technological capabilities in the three core domains: text intelligence, speech intelligence, and multimodality, to help enterprise, government, and individual make the best use of AI technology and activate the world in AI","Text1":"Text Intelligence (NLP)","Text2":" Leading NLU technology, the cornerstone for semantic interaction","Text3":"Advanced capabilities in fundamental algorithm","Text4":"High-performance optimizer for intent recognition, adversarial training and sparsity constraint","Text5":"Stronger learning approach","Text6":"Continual learning + Active learning + Joint modeling of speech and semantics","Text7":"Better semantic encoding","Text8":"Word embedding, hyperscale language model & corpus, and dialogue state encoding","Text9":"Single intent recognition rate","Text10":"Continuous improvement on universal semantic understanding model","Text11":"Multi-Intent recognition rate","Text12":"Adapt to colloquial and ambiguous situations","Text13":"Emotional analysis accuracy","Text14":"Identify user’s sentiment and mimic human-like experience","Text15":"False Rejection Rate Accuracy","Text16":"Solve the overfitting and overgeneralization problem on deep learning","Text17":" Advanced capability on heterogeneous knowledge understanding, supporting intelligent interaction with knowledge back-up","Text18":"Unstructured knowledge","Text19":"NL2FAQ","Text20":"Interaction between conversation and knowledge base, delivering industry-leading intent recognition in colloquial expression","Text21":"NL2Document","Text22":"Direct interaction between nature language and unstructured text, supporting massive storage of unstructured text in enterprises","Text23":"Structured knowledge","Text24":"NL2SQL","Text25":"Natural language interaction to access relational database","Text26":"NL2KnowledgeGraph","Text27":"Direct interaction between natural language and knowledge graph, supporting the semantic encoding of structured knowledge","Text28":"Leading multi-round conversation capability enables the personified semantic interaction","Text29":"Task-driven Capability","Text30":"Based on the task-driven dialogue capability of state tracking and dialogue state coding, we can rapidly build the task-driven conversational flows. Bots are compatible with all kinds of cold-boot scenarios and achieve human-like conversation effect, which has been verified in hundreds of task-based business cases","Text31":"Knowledge-driven Capability","Text32":"A large amount of knowledge is encoded in the structured knowledge base. ZhuiYi uses deep learning to encode structured knowledge and improves knowledge-driven conversation skill with KBQA","Text33":"General Multi-round Conversation Capability","Text34":"Omissions, repetitions and references are common in the dialogue. ZhuiYi adopts multi-layer attention model to achieve multi-round intent understanding and deliver the accuracy rate over 90%","Text35":"In the real business cases","Text36":"Intent Recognition Accuracy","Text37":"In the real business cases","Text38":"Conversation Completion Rate","Text39":"Intelligent Speech","Text40":"ASR: a more focused speech technology for the conversational scenario","Text41":"Industry-leading standard ASR","Text42":"Industry-leading deep learning algorithm + massive dialogue data training: the accuracy rate for generic conversation scenario is 1-2% ahead of the industry average","Text43":"Data accumulation in specific scenarios","Text44":"Reduce by half the number of training data with the same performance through active learning and highly efficient data annotation","Text45":"Algorithm for specified scenario","Text46":"1. Accent diversity","Text47":"2. Background noise","Text48":"3. Language model tunning for specific domain","Text49":"Better performance in the specified domain ","Text50":"Personalized tuning for special scenarios and industries reduces data labeling costs and improves accuracy","Text51":"Conversation scenario","Text52":"Industry-leading ASR accuracy","Text53":"Multimodal Technology","Text54":"ZhuiYi applies AI into multimodal interaction, promoting interactive scenarios and content","Text55":"The digital human completes the interaction through conversations and context-related actions from the multimodal perspective of speech, expression and action. Through technologies in ‘NLP +Intelligent Speech + Computer Vision’, ZhuiYi builds vivid digital avatar images for multiple scenarios: live broadcasting, news anchor, enterprise customer service, enterprise spokesperson, AI tour guide, AI assistant, AI online education","Text56":"Together with Nanjing Radio and Television, we redefine the digital anchor","Text57":"2020 SuperGLUE 2nd Place: surpassed Facebook in the globally recoggnized NLP benchmark, model engineering capability industrial #1","Text58":"Chinese Machine Reading Comprehension Champion (CMRC 2018)","Text59":"2019 CoQA Champion: single model exceeds Human Baseline for the first time","Text60":"First Chinese NL2SQL Challenge (2019): initiated by ZhuiYi Technology ","Text61":"Knowledge-Driven Dialogue Champion (CCF-LIC 2019)"}}')},,,,,,,,,,,,,,,,,function(t,e,n){"use strict";n.r(e);var o=n(3),r=(n(24),n(9)),c=n.n(r),l={getUserInfo:function(t){return Object(o.a)(regeneratorRuntime.mark((function e(){var n;return 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